物流政策

All orders are directly packed and shipped to worldwide destinations from our warehouse in Zhejiang Province, China. After successful payment, we will process, pack and dispatch all orders within 1–3 business days (orders are not processed on weekends and statutory public holidays). Processing time may be slightly extended for pre-order items, customized products and low-stock items, subject to the specifications on respective product pages.
Due to international logistics, customs clearance procedures and regional differences, delivery times vary by country and region. Below are the standard estimated transit times (all in business days, excluding order processing time, holidays and customs detention periods):
  • Europe (UK, France, Germany, Italy, Spain and other European countries): 8–18 business days
  • Southeast Asia: 5–10 business days
Delivery delays may occur during peak seasons (Black Friday, Christmas, New Year), due to destination customs inspections, adverse weather conditions, carrier strikes and other force majeure events. Such delays are normal in international shipping, and we shall not be liable for any compensation arising from delivery time delays.

Shipping Rates & Free Shipping Policy (Customizable)

Free standard worldwide shipping is available for all orders with a subtotal of $400 or above. Standard international shipping fees will be charged for orders that do not meet the threshold. Paid express shipping upgrade services are available, with final shipping costs displayed at checkout.
Once your order is shipped, the system will automatically send a shipping confirmation email containing your tracking number and official tracking link. Tracking information is generally updated within 2–5 days after shipment with carrier collection and transit records. Slow updates during international transshipment are normal. You may track your parcel status throughout the entire delivery process via the provided tracking number.

Duties, Taxes & Customs Policy

Most shipments are delivered under DDU (Delivered Duty Unpaid) terms. All import duties, value-added taxes and customs clearance fees shall be borne and settled by the recipient upon parcel arrival. In accordance with customs policies of different countries, the buyer shall be responsible for all charges including import taxes, customs detention fees and return freight fees. We undertake no liability for international tax expenses and return fees caused by buyer refusal of delivery.

Shipping Exception Handling

  • Damaged or missing items during transit: Buyers must contact us within 48 hours after delivery with valid tracking screenshots and product defect photos. We will arrange reshipment or full/partial refund after verification.
  • Customs detention: We are not liable for parcel detention caused by local import regulations or contraband inspections in the buyer’s destination country, but we will actively provide relevant documents to assist with customs clearance.

Shipping Restrictions

We do not deliver goods to war zones, internationally sanctioned regions and countries with logistics restrictions. Regions unavailable for checkout on our store are non-serviceable areas; please do not place forced orders.

Policy Update

We reserve the right to update this shipping policy at any time. Revised terms will take effect immediately upon publication on our store without individual notification. By placing an order, you confirm that you fully accept and agree to all clauses of this shipping policy.